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Privacy Policy
We care about your Privacy and will not disclose your personal information to any third parties for marketing purposes.
1. Introduction
CRU Kafe complies with General Data Protection Regulation along with the Data Protection Act 1998, and are considered the data controller. Our privacy notice will outline the following:
Our privacy and cookies policy describes the ways we capture your personal information what we do with it and what controls you have. We aim to ensure that any personal information we obtain and use about you will always be held, used and transmitted in compliance with all applicable data protection legislation.
2. What Information May We Collect About You?
The information we collect from you depends on what activities you are carrying out on the site, whether you are logged in or not and whether you are making a purchase. The below outlines what we may collect.
CRU does not store credit or debit card details. Furthermore, communications by CRU will only be sent to you where you have provided consent.
| Who we share your data with | Why we share your data with them | Lawful basis for processing |
|---|---|---|
| Facebook, other social media websites & Google | Our website uses retargeting services from advertising networks such as Facebook. These networks collect certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve social media and internet ads based on your past visits to this website. Please note that any information collected by Facebook, other social media and advertising networks via cookies is not linked to any personal information that we collect about our customers. We process personal data in this way for the purposes of improving and optimising our advertising campaigns. We upload lists of email addresses to Facebook and Google which are then used by them to find “look-alike” audiences or remove current customers from our advertising campaigns. | Legitimate interests and/or consent |
| Royal Mail & DPD | We use these companies to deliver our orders. | Performance of a contract |
| Reviews.io | We use these companies to collect feedback about our service so that we can improve it. | Legitimate interests |
| Klaviyo | These companies enable us to send email communications. | Legitimate interests and/or Consent |
| Shopify | As our website host, Shopify holds data pertaining to transactions, including address data, personal data, order history and payment details | Legitimate interest |
| Stripe | Online payment processor | Performance of a contract |
3. What we use your information for?
Details which may have been collected could be used for the following:
4. Who we share your data with and why?
Your data will not be sold on to a third party. However it may be shared with select 3rd parties which assist in tasks outlined in section 3. This could include:
We will not share your information for any unnecessary purpose.
5. Securing Your Data
We know that providing personal information is an act of trust and we take that trust seriously.
We have implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from loss, alteration, unauthorised access or improper use. We will continue to enhance our security procedures as new technology becomes available. Our security and privacy policies are periodically reviewed and enhanced as necessary. Whilst we cannot ensure or guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we use all reasonable efforts to prevent it.
While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the Internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Our account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Only key members of our personnel have access to personal information. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
6. How long do we hold your information for?
We will hold the above information for as long as is necessary in order to provide you with our services, deal with any specific issues that may raise or otherwise as is required by law or any relevant regulatory body. Unless otherwise required by law, your data will be stored for a period of 6 years after our last contact with you at which point it will be deleted. Personal data that we process on the basis of your consent will be deleted upon your request unless there is an alternative lawful basis upon which we rely to continue processing the data.
7. When will you receive communication from us?
You may receive communication from us from various sources. We will only send you communication if it complies with section 3 and you have provided the relevant permission.
You may receive the following types of communication:
To stop communication, you can do the following:
Marketing Messages
All others communication
8. Your Rights
Under the Data Protection Act 1998 and General Data Protection Regulation, you have the following rights concerning your personal information:
9. External Links
The CRU Kafe site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
10. Cookies
The cookies used on our site serve the following function:
Essential Session Management
Functionality
Performance and Measurement
11. Contact Details
If you have questions or concerns regarding this privacy policy, please contact us at:
By Email: help@crukafe.com
By Phone: 020 3642 5294
