Normally this can be sorted by resetting your password. Just head to the my account section of our website and click on the 'forgot password?' link. If this doesn’t do the trick, please just give us a ring.

No problem - it may be that you accidentally checked out as a guest or with a different email. Just head over to your order confirmation email, and there'll be a link there where you can find out exactly what's happening with your order. If you're still having problems, just drop us an email or give us a call!

email: help@crukafe.com
phone: 020 3642 5294

Depending on the delivery service you’ve selected, you may be able to track your order by heading to your account area or looking at the tracking number on your shipping confirmation email. If you haven’t selected a tracked service, then have a look at our shipping times here. If you still think you should have received your coffee, then please just get in contact with your order number and we’ll get you sorted.

We offer a 30 day money-back guarantee on all coffee orders. So if you’re not happy, please get in contact and we’ll provide you with details on how to return your order for a full refund.

RETURNS POLICY >

If you’re not happy with your order for any reason, then get in contact with us straight away. We pride ourselves on delivering only the highest standards of service, so if anything’s wrong or not up to scratch, then we’ll do our best to resolve it.

email: help@crukafe.com
phone: 020 3642 5294

Organic

All of our coffee - from our capsules to our bean & grounds - are fully certified by the UK’s Soil Association, and always will be. We think it’s important to know what goes into your food & drink, and that communities and individuals who help grow our coffee aren’t exposed to harmful chemicals, which is why we’ll only ever buy organic coffee.

Fairtrade

Fair Trade offers a fantastic deal to the farmers and cooperatives we work with. We make sure that whoever comes into contact with CRU Kafe is treated, and paid, fairly - and whilst Fair Trade is a good guarantee of this, direct trade (working one-to-one with the farmers themselves) is an option we’d like to explore going forward, especially when we’re looking for an extra-special bean for one of our limited edition coffees.

OUR ETHICS >

Our coffee is all roasted here in the UK in a state-of-the-art batch roaster. With its low energy requirements and low life cycle costs, it’s one of the most advanced and sustainable models currently on the market!

Good question! We've got a full guide on recycling all our coffee products here:

RECYCLE HERE >

Compatibility - what machines do your pods work on?

Our pods have been tested in all original-line Nespresso® machines currently on the market, so you can rest assured that our pods will pour perfectly, cup after cup after cup. If you’ve any concerns, please just get in contact!

Will your pods void my Nespresso® Warranty?

Absolutely not. In short, a high-court ruling in 2014 deemed the act anti-competitive, and since then Nespresso® has made a worldwide commitment to stop voiding warranties on the basis that compatible pods have been used in their machines.

What should I do to keep my machine ticking over?

If you’re a regular coffee drinker, You should look to descale your machine at least once a month. We also recommend that you run water through the machine first thing in the morning and after your last cup in the evening. This may seem excessive, but it will make a big difference to the lifespan of your machine – and you can always use that water to warm your cup before brewing.

No problem. You've can edit your subscription via any of the 'Manage My Subscription' buttons on any of the emails we've sent you, or, alternatively, you can apply for an account via the link below:

REGISTER FOR AN ACCOUNT >

All good! Just head to your account here, head to delivery schedule and you should be able to see your next scheduled delivery. From there, it’s easy to skip, pause or pick the next delivery date at your leisure. As long as it isn’t in the process of being dispatched, any changes will kick in straight away.

Can't find your account?

REGISTER FOR AN ACCOUNT >

All you need to do is just head to your account, select the subscription you want, and hit cancel. You’ll get an cancellation confirmation to your email as well - so no need to email or phone us!

When you first place your subscription, you’ll be charged straight away. After that, all future charges will be taken as listed in your account area. But don’t worry, we’ll send out an email letting you know of all upcoming deliveries as and when they come up, so you’ll always know when that charge is coming.