Normally this can be sorted by resetting your password. Just head to the my account section of the website and click on the 'forgot password?' link. If this doesn’t do the trick, please just give us a ring.
If you’ve noticed something wrong with your order, the best bet is to get on the phone straight away. We’ll do our best to help you out, but if the order’s already been sent we may be unable to make those changes.
If you’re having issues using a discount code, and can’t see why, just let us know - if the offer’s time sensitive, we’ll extend it for you, so no need to panic! Also, make sure you’re not trying to use more than one code at a time. For any other information about our promotions or discounts, please see our terms and conditions.
Depending on the delivery service you’ve selected, you may be able to track your order by heading to your account area or looking at the tracking number on your shipping confirmation email. If you haven’t selected a tracked service, then have a look at our shipping times here. If you still think you should have received your coffee, then please just get in contact with your order number and we’ll get you sorted.
We offer a 30 day money-back guarantee on all orders. So if you’re not happy, please get in contact and we’ll provide you with details on how to return your order for a full refund.
If you’re not happy with your order for any reason, then get in contact with us straight away. We pride ourselves on delivering only the highest standards of service, so if anything’s wrong or not up to scratch, then we’ll do our best to resolve it.
Our pods have been tested in all original-line Nespresso® machines currently on the market, so you can rest assured that our pods will pour perfectly, cup after cup after cup. If you’ve any concerns, please just get in contact!
Absolutely not.In short, a high-court ruling in 2014 deemed it anti-competitive, and since then Nespresso® has made a worldwide commitment to stop voiding warranties on the basis that compatible pods have been used in their machines.
Our pods are made from 100% aluminium, so all you need to do is scoop the coffee out and pop them in with your normal household recycling. For a more details, please see our ‘how to recycle’guide here
If you’re a regular coffee drinker, You should look to descale your machine at least once a month. We also recommend that you run water through the machine first thing in the morning and after your last cup in the evening. This may seem excessive, but it will make a big difference to the lifespan of your machine – and you can always use that water to warm your cup before brewing.
All of our coffee - from our capsules to our bean & grounds - are fully certified by the UK’s Soil Association. We think it’s important to know what goes into your food & drink, and that communities and individuals who help grow our coffee aren’t exposed to harmful chemicals, which is why we’ll only ever buy organic coffee.
Currently, yes. Fair Trade offers a fantastic deal to the farmers and cooperatives we work with. We make sure that whoever comes into contact with CRU Kafe is treated, and paid, fairly - and whilst Fair Trade is a good guarantee of this, direct trade (working one-to-one with the farmers themselves)is an option we’d like to explore going forward, especially when we’re looking for an extra-special bean for one of our limited edition coffees.
All of our coffee is of a extremely high commercial grade, and many of our products - especially our Single Origins - will be of speciality grade (meaning they’ve been cupped at over 80 following the SCAA grading scheme). If you’d like to find out anything about a particular product, please don’t hesitate to send us a quick message or give us a call!
Our coffee is all roasted here in the UK in a state-of-the-art batch roaster. With its low energy requirements and low life cycle costs, it’s one of the most advanced and sustainable models currently on the market.