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    FAQS

     

    RECYCLABILITY

    BOXES

    All our outer boxes are made using recyclable materials, and are 100% biodegradable and recyclable.

     

    PACKAGING

    Currently, our packaging is non-recyclable. As we have cut down on waste by refusing to package our capsules individually, we are constrained by the necessity of keeping our coffee fresh. We are currently testing a compostable bag that will hopefully become available 2016.

     

    CAPSULES

    Our plastic capsules are currently recyclable – however, the foil lids are not so will need to be separated before placing in your recycling bin. The coffee grounds themselves can be used to compost – and have countless applications around the home.

     

    MAKING THE PERFECT COFFEE

    PURE WATER

    You should always look to use filtered tap water where possible in your machine. This will do the least amount of damage to the taste of the coffee, whilst helping to prevent lime scale build-up.

    You should change your water daily.

     

    WARMING YOUR CUP

    Warming your cup before use makes a massive difference to your coffee – if your coffee hits a cold mug, it will leave you with a much flatter brew as the rapid drop in temperature will effectively kill off many of the more delicate aspects of the coffee.

     

    WARMING YOUR MILK

    If you have time, you should look to warm your milk if you’re thinking of adding some. In the same way that a cold cup will numb the coffee, cold milk will shock our blends.

     

    DOUBLE UP FOR LONGER BREWS

    Our capsules hold 5.5g of coffee, whilst a typical Flat White will have around 14.0g if bought from a coffeehouse – so if you’re looking for a longer cup of coffee, don’t hesitate to use 2 pods. Whilst other competitors offer longer brews, we will never compromise flavour for strength or length of pour.



    MAINTAINING YOUR MACHINE

    LIMESCALE

    You should look to descale your machine at least once a month – if not more. You can buy descaling kits direct from your machine’s manufacturer or from us. We offer a cheaper, organic alternative that you can find online here.

     

    COFFEE BUILD-UP

    To make sure you don’t get a build-up of coffee in your machine, we recommend that you run water through the machine first thing in the morning and after your last cup in the evening. This may seem excessive, but it will make a big difference to the lifespan of your machine – and you can always use that water to warm your cup before brewing.

     

    STORAGE

    BEFORE OPENING

    Our pods are roasted, ground and sealed within the space of a few hours, meaning that once they are packaged they will be good for 14 – 16 months; but as we never roast more than we need, you should never receive coffee that is more than 2 months old.

    All coffee should be kept in a cool, dry place.

     

    AFTER OPENING

    After opening our packs of capsules, be sure to keep them in an airtight container and out of direct sunlight. Like this, they will be good to use for 1 – 2 months.

     

    PROBLEMS

    COMPATIBILITY

    We have tested our pods extensively and found them to work well on all Original Line Nespresso® machines. The only exceptions to this rule include some built-in models that use a carousel mechanism, such as some Miele products.

     

    INCORRECT/MISSING ORDERS

    If your order’s gone astray, or the coffee you’ve received isn’t the product you’ve purchased, please get in contact with us here and we’ll get you sorted straight away.

     

    QUALITY/TASTE

    Not happy with the quality of our product? We’re committed to giving you the best cup of coffee that you’ve ever tasted, but if you’re not happy with what you’ve received, please get in contact here with your order number and we’ll get you sorted.

    In the meantime, why not try our guide for making the perfect coffee(link to section of FAQs or video) to make sure you’re doing everything you can to get the best out of your CRU Kafe?

     

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