How can we help?

UK delivery is free on orders over £40. Under £40, next day delivery is £3.99.

Shopping from the US? Everything we make is available on Amazon, with Prime deals.

Order before 2pm Monday to Friday and we'll send it the same day for next day delivery. Orders placed after that, or on a Sunday, go out on Monday for delivery on Tuesday.

We'll email you a tracking link as soon as your order is on its way.

We deliver across the UK only. If you're in the United States, we recommend shopping on Amazon, where all our products are available with Prime deals.

Sorry about that. Email help@crukafe.com or use the form below within 30 days of delivery. Include your order number and, if you can, a photo of the damage. We'll send replacements or refund you.

If your order hasn't been sent yet, email us as soon as possible and we'll update it. For subscriptions, change your address in your account before your next order date.

Use Build your order to mix a case of the blends you like, choose how often you want it, and we'll send it on that schedule at our subscription price. You can change the mix before any delivery.

Yes, whenever you like. Log in to your account and choose Manage subscription. There's no minimum term and no cancellation fee. Make changes before your next order date and they'll apply to that order.

Log in to your account, open your subscription, and swap blends, change quantities or change the delivery frequency. You can also bring your next order forward if you're running low.

On each order date, which is shown in your account. We'll email you a reminder before each one, so you have time to make changes.

This usually happens when a card expires. Log in to your account and update your payment details, and we'll retry the payment. If you can't see your subscription in your account, email us and we'll sort it out.

Our pods work in Nespresso® Original machines. They don't fit Nespresso Vertuo, Dolce Gusto or Tassimo machines. If you're not sure which you have, the model name is usually printed on the machine.

Made from 80% recycled aluminium. It protects the coffee from air and light, and can be recycled again and again. See how to recycle your pods.

Check the pod is sitting straight in the holder and close the lever firmly. If it keeps happening, your machine may need descaling, which also improves the taste. Still no luck? Get in touch with your order number and we'll help.

Yes. Browse our beans and ground coffee.

Yes. Every coffee we sell is certified organic, which means it's grown without synthetic pesticides. Read more about where our coffee comes from.

Yes. We buy from Fairtrade producers and co-operatives, who receive a guaranteed minimum price plus a premium to invest in their communities.

B Corps are businesses independently assessed on their impact on workers, communities, customers and the environment. We've been certified since November 2021 and scored 110.5 in our latest assessment, where 80 is needed to qualify. See our B Corp page.

Yes. Organic Decaf is one of our most popular blends. It's decaffeinated using clean CO2 method which is chemical free. Shop decaf pods.

Through Podback, the UK recycling scheme for coffee pods. Depending on where you live, you can put used pods out with your kerbside recycling or drop them at a collection point. Our packaging and recycling page shows what's available near you.

Our boxes and sleeves can go in your household recycling. Full details for each part are on our packaging and recycling page.

If you don't love your coffee, contact us within 30 days of receiving it and we'll refund you. It covers our pods, coffee bags, beans and ground coffee.

Within 14 days of us receiving your return, or of agreeing a refund where we don't need the item back. It goes to your original payment method and can take a few extra days to show, depending on your bank.